Thank you for purchasing our products. There is no need to register your warranty as your sales bill / invoice and delivery order are the proof of warranty. However, please read carefully the below warranty coverage before contacting us. This warranty is ONLY valid with the original purchaser from our Ecommerce Flagship store(s), Authorised Dealers or selected concessionaires. Warranty is only for products purchased and used in Singapore. Any personal information you have submitted to us for warranty services will be treated with strictest confidentiality.
What is covered under Dreampebble warranty service?
For the first two years upon the date of delivery, we will replace a new Dreampebble mattress with any manufacturing defect (other than cover) without charge but exclusive of transportation fee. If your Dreampebble mattress fails due to a manufacturing defect after the first two years, replacement will be made at a charge of 1/10th (or 1/7th) of the prevailing published price(or recommended retail price) multiple by the total number of years owned, plus transportation fee. If identical materials are not available at the time of replacement, we reserve the right to substitute materials of similar quality.
What is excluded under Dreampebble warranty service?
This warranty does not apply to and excludes: 1. Mattress that has been soiled, burnt or received obvious abuse or improper care, such as mattress with inadequate support from a weak, non matching size box-spring or an improper bed frame (wooden rail or nest type). 2. Normal body impressions. (equal or less than 35mm in height) 3. Firmness and comfort preference of the product. 4. Handles. (mattress handles are not designed to support the full weight of the mattress but only for positioning the mattress) 5. Dust mites and bed bugs. 6. Fabric covering, bent border or grid wires. 7. Mattress size that is within the tolerance level of ±2cm in width and length. 8. Mattress height or weight. 9. Product exported or shipped out of Singapore. 10. Product obtained other than through an authorized Dreampebble retailer. 11. Product sold for commercial use. 12. Transportation, inspection or removal cost of product. 13. Merchandise sold “as-is” and all displayed or exchanged product. 14. Bending, standing or jumping on the mattress. 15. Incidental or consequential damages that result through usage. 16. Incidental or consequential damages to Dreampebble labels that result through usage which bedding is unable to identify. 17. Dissatisfaction with the mattress including, but not limited to: Back or body aches / Rashes / Warm. Please read our Care Instructions to take good care of your Dreampebble mattress.
Turn mattress periodically upside down and end to end every two weeks for the first three months. Thereafter, turn the mattress every sixty to ninety days as needed. This will help to equalize the compaction of the upholstery materials and to ensure maximum life and comfort. For non-flip mattresses, we suggest rotating the mattress from corner to corner to assist in equalizing the body impressions and to fully maximize the comfort performance of the product. Our non-Flip mattresses have anti-slip material on the bottom, which is different from the top surface profile. The anti-slip feature assists in reducing mattress movement on flat surfaces, such as foundation / box-spring. The materials used in the mattress are designed to conform to your body and therefore body impressions are not considered as a structural defect. Body impressions are a normal characteristic of premium bedding and indicate that the comfort level is conforming to your body. Please turn and/or rotate your mattress as part of the maintenance of the product. Never fold, bend, stand or jump on the mattress as it exerts excessive strain on the component parts and will seriously damage the mattress. Use a firm and supportive foundation to prevent mattress from sagging. Inappropriate bed frame or foundation may not provide sufficient support and gradually the mattress will sag. For individual pocketed spring mattress, it may be more ideal to use bed frame with solid base. Cord Handles on the sides of mattress are designed to rotate your mattress only and not to be used to carry or flip it over.